As all our products are custom-printed to order, we cannot offer refunds. However, we do provide exchanges under the following conditions: 

Exchanges are only available for larger sizes.
The item must be in its original, unused condition and packaging. The customer is responsible for all return shipping costs. 

To Initiate an Exchange: 

1. Contact us at returns@nephthysillustrated.com to notify us of your return. 

2. Send the item to:

Nephthys Illustrated LTD

23 Penrith Road

New Malden

KT3 3QR

Be sure to include your original order note with the package.

Once we receive the returned item, we will process your exchange and send the new size to you. Please

Note: 

The cost of return shipping and any other associated fees are the buyer's responsibility.

We recommend using a tracked shipping service for returns, as we cannot be held responsible for items lost in transit. 

Faulty or Damaged Items: 

In the unlikely event that your item arrives faulty or damaged, please email nephthysillustrated@gmail.com with a photo of the damage, and we will resolve the issue for you. 

Cancellations: 

All our prints are made to order, which means once your order has been placed, it is automatically sent and processed by our printing team. Unfortunately, we are unable to cancel orders once they have been received and processed. 

For any questions about our returns or cancellations policy, please contact our customer service team before placing your order.