Refund policy

Updated 2 July 2026.

As all our products are custom printed to order through our trusted network of specialist print partners around the world, each order is produced and dispatched specifically for you. For this reason, we are no longer able to offer returns, refunds or exchanges unless your item arrives faulty or damaged.

Please take a moment to double check the size, product details and any personalisation before placing your order, as we are unable to make changes once your order has gone into production.

Faulty or Damaged Items: 

In the unlikely event that your item arrives faulty or damaged, please email orders@nephthysillustrated.com with a photo of the damage, and we will resolve the issue for you. 

Cancellations: 

All our prints are made to order, which means once your order has been placed, it is automatically sent and processed by our printing team. Unfortunately, we are unable to cancel orders once they have been received and processed. 

For any questions about our returns or cancellations policy, please contact our customer service team before placing your order.